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Frequently Asked Questions
What is LiveSiteManager?
LiveSiteManager is an application that makes it possible to add live customer support to a web site through
a real-time chat interface. With its visitor monitoring and desktop control features, you'll also be able
to gather important information about your web site visitors and make your desktop visible to give product
presentations or provide "hands-on" customer support.
How much does LiveSiteManager cost?
Click here to view our complete pricing guideline.
Can I chat with more than one site visitor at a time?
LiveSiteManager makes it possible to chat with numerous web site visitors at the same time. Operators can transfer chat sessions
between each other so the visitor's questions are answered by the representative with the most knowledge in a particular area of your business.
How much does it cost to add operators to my LiveSiteManager account?
Your initial LiveSiteManager account is configured to work with two operators. The cost for each additional operator is
$15/month for a LiveSiteManager account and $30/month for a LiveSiteManager Premium account.
Can I add live customer support to more than one web site using the same LiveSiteManager account?
Yes, and with LiveSiteManager co-browsing feature, you'll easily be able to identify which web site a visitor
is inquiring from.
Can I customize LiveSiteManager with my company colors and logo?
Yes. Many elements of the LiveSiteManager interface is fully customizable including buttons, background colors, logos and font colors.
Will LiveSiteManager work with any hosting company?
The entire LiveSiteManager application is hosted and run on our servers making it compatible with any web page on any server.
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